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新型コロナウイルス感染症 > Information about the Novel Coronavirus

Information about the Novel Coronavirus

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1. What to do if you think you have symptoms of Covid-19

If you have a fever, coughing, or other symptoms, please call or remotely contact your primary care physician in advance before seeing them for an examination. If your physician is unable to see you, have them direct you to a medical institution that can help.

If you do not have a primary care physician, please call Kobe City’s Novel Coronavirus Health Advice Hotline. They will direct you to a medical institution that can help.

Novel Coronavirus Health Advice Hotline (24-hour reception)

TEL 078-322-6250

FAX 078-391-5532

In order to protect yourself from infection, as well as protect your loved ones from being infected by you, we ask that you abide by these 3 basic prevention measures.

  1. In places where people gather, keep the windows open for ventilation (even if it is cold).
  2. Wear a mask, and wash and disinfect your hands thoroughly (especially the fingertips).
  3. If you have coughing or other cold-like symptoms, do not go out, and stay home from work (even if you do not have a fever).

There are still many cases of Covid-19, hospital bed capacity is running low, and the health care system is under great pressure.

In order to save as many lives as possible, we ask the citizens of Kobe to refrain from nonessential, non-urgent outings and travel, and to take action to prevent further infections.

2. What to do if you have come into contact with someone who has or may have Covid-19

If you have come into contact with someone who has Covid-19, or someone who is suspected of being infected with the novel coronavirus, please call the Covid-19 Testing Call Center for Foreign Nationals. You will be asked to provide details about the circumstances of your contact, and receive information about getting a free PCR test

Covid-19 Testing Call Center for Foreign Nationals (9:00 am -5:00 pm)

TEL 078-322-6134

Multilingual support available in 21 foreign languages

For example, if you wish to speak in English, please say, “Eigo de onegaishimasu” (英語(えいご)で お願(ねが)いします).

English (“eigo”), Mandarin Chinese (“chuugoku-go”), Korean (“kankoku-go”), Thai (“tai-go”), Vietnamese (“betonamu-go”), Indonesian (“indoneshia-go”), Tagalog (“tagarogu-go”), Nepalese (“nepaaru-go”), Portuguese (“porutogaru-go”), Spanish (“supein-go”), French (“furansu-go”), German (“doitsu-go”), Italian (“itaria-go”), Russian (“roshia-go”), Malay (“marei-go”), Burmese (“myanmaa-go”), Khmer (“kumeiru-go”), Mongolian (“mongoru-go”), Sinhala (“shinhara-go”), Hindi (“hindii-go”), Bengali (“bengaru-go”)

*This call center is intended for foreign nationals who have stayed in Japan for less than 5 years, and who also have difficulty communicating in Japanese.

3. Frequently Asked Questions (testing, diagnosis & hospitalization)

The answers to common questions about Covid-19 testing, diagnosis and hospitalization can be found here.
Visit the Covid-19 FAQ page

4. Vaccinations

Covid-19 Vaccination Information(PDF:2,814KB)
For the latest vaccination schedule and venue information, please check the "IMPORTANT NOTICE FROM KOBE CITY" section at the top of this page.

For inquiries about vaccination, please contact the Kobe City Novel Coronavirus Vaccination Call Center.
TEL: 078-277-3320
Hours: Weekdays 8時30分~20時00分
  Weekends&Holidays 8時30分~17時30分


5. Coronavirus disease situation report for Kobe city


Contact Information

Kobe City

6-5-1 Kano-Cho Chuo-Ku Kobe 650-8570 JAPAN

Tel : +81-78-331-8181