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新型コロナウイルス感染症 > Information about the Novel Coronavirus > Frequently Asked Questions (testing, diagnosis & hospitalization)

更新日:2021年3月22日

Frequently Asked Questions (testing, diagnosis & hospitalization)

ここから本文です。

Information about Covid-19 Testing

1. I want to get a PCR test for Covid-19. How can I get one?

If you have symptoms such as coughing, fever, or fatigue, and your physician determines that it is likely you have been infected with the novel coronavirus disease, you will receive a PCR test. Please call your primary care physician or nearest medical institution first before visiting them for an examination.

If you do not have a primary care physician, or if you do not know where the nearest medical institution is located, please call Kobe City’s Novel Coronavirus Health Advice Hotline (078-322-6250).

2. I heard that you can’t get a PCR test in some cases.

We conduct PCR tests when a physician determines that a person is likely to have been infected with the novel coronavirus disease. Please call your primary care physician or nearest medical institution first before visiting them for an examination.

If you do not have a primary care physician, or if you do not know where the nearest medical institution is located, please call Kobe City’s Novel Coronavirus Health Advice Hotline (078-322-6250).

3. Do I have to pay for the PCR test?

If your physician determines that you may have been infected with the novel coronavirus disease and need to be tested, you will not bear any of the costs of the PCR test. (The out-of-pocket costs will be covered by public funds.)

*However, please note that you will still need to pay the out-of-pocket fees for the medical examination and any other tests that are conducted (blood test, chest X-ray, etc.).

4. How long does it take to know the results of the PCR test?

This will vary depending on the medical institution that conducts the test. The results may be known as quickly as the same day, but it may also take up to 2-3 days. The medical institution that conducted the test will contact the person who received the test directly, so please wait to hear from them.

5. What is the difference between an antigen test and a PCR test?

Test type

Antigen Test 

PCR Test 

What it detects

Viral proteins
(antigens)

Viral
gene sequence

Accuracy

Level of virus
in the sample
needs to be above
a certain amount

Can detect
smaller amounts
of virus than
antigen test

Testing location

Place where the
sample was collected

Sample is shipped
to a testing facility

Time taken

About 30 min.

Several hours
+ shipping time

 

 6. I was told that I need to have proof of a negative Covid-19 test result in order to travel overseas for business. I want to get tested.

The Hyogo Health Service Association is conducting PCR tests and issuing negative test certificates for people traveling overseas for business purposes. For more information, please inquire directly at 078-855-2740. You can also receive information about testing centers from the Japanese Society of Travel and Health.

7. My dining establishment serves alcohol, and there is a possibility that one of my employees came into close contact with a customer who might be infected with the novel coronavirus. I heard that I can get Covid-19 tests for my establishment, so what should I do?

In order to prevent new clusters in downtown and entertainment areas, PCR tests can be conducted for dining establishments in Kobe that serve alcohol and meet the application requirements.

8. What should I do after getting the PCR test?

Please stay at home and refrain from going out while you wait for the results of the test. Take your temperature daily and keep a record of the results. If your condition worsens, contact the medical institution that conducted your test. If you have family or others living together with you, everyone should wear masks and try to spend time in separate rooms as much as possible.

9. If my PCR test result is negative, can I go back to work/school?

If you were examined due to feeling unwell:
If you received a PCR test and the results came back negative, you can return to work/school once you have recovered.

If you were tested as a close contact of someone who was infected:
If you were tested because you were a close contact* of someone who tested positive for the novel coronavirus, please refrain from going to work/school for the period of time directed by the public health center. This applies even if your test came back negative.

*A “close contact” is anyone who has been in contact for 15 or more minutes with a Covid-19 patient during a period when they could have infected others (the period from 2 days before the onset of symptoms until the start of quarantine), were within touch range (about 1 meter), and did not wear a mask or practice other infection prevention measures during that time.

We ask all close contacts to get a PCR test and self-quarantine at home for 14 days, even if your results are negative, as it is not a guarantee that you are not infected.

10. What happens if my test comes back positive?

The public health center of your domicile will call you first, so please wait. Those with severe symptoms or at high risk of developing complications will be hospitalized for treatment, and those with mild or no symptoms will generally convalesce at a special accommodation facility.

 

If someone close to you has Covid-19

1. I just found out that someone I recently met with tested positive for Covid-19. I’m worried about whether I have been infected.

If the public health center determines that you are one of that person’s close contacts based on their interview survey, you will definitely be contacted by the public health center. If you have coughing, fever, or other symptoms, please consult with the Novel Coronavirus Health Advice Hotline (078-322-6250).

2. What should I do if someone working for my company tests positive for Covid-19?

The public health center will conduct an interview survey with the patient. If the public health center confirms that the patient went to work during the period when they could have infected others (from two days before the onset of symptoms), the public health center will contact you, so please wait. If you do not hear from them for a while, please consult with the Novel Coronavirus Health Advice Hotline (078-322-6250).

3. Someone close to me has Covid-19, but the public health center did not contact me as a close contact. Should I be careful of anything?

The public health center has determined that a “close contact” is anyone who has been in contact for 15 or more minutes with a Covid-19 patient during a period when they could have infected others (from 2 days before the onset of symptoms), were within 1 meter of each other, and did not wear a mask or practice other infection prevention measures during that time.

If you were not contacted by the public health center, it means that you are not a close contact.
Please go to work/school and go about your life as normal.

If you develop symptoms, please consult with and receive an examination from your primary care physician.

 

Medical examinations

1. What should I be careful of when getting a medical exam for Covid-19?  What should I do if I don’t have a primary care physician?

  • If you have a fever, coughing or other symptoms, please call your primary care physician first.
  • Please do not hesitate to call them by phone before seeing them for an examination.
  • In cooperation with the Kobe City Medical Association, we have secured 216 me dical institutions (clinics and hospitals) that will provide medical exams for fever, coughing, and other symptoms (as of November 5, 2020). We have also established a system to provide appropriate medical care to citizens. (We expect more medical institutions will be able to provide medical care in the future.)
  • Please note that when you contact your primary care physician, they may refer you to an appropriate medical institution.
  • If you do not know where to go for a consultation, please contact the Novel Coronavirus Health Advice Hotline.
    TEL 078-322-6250 FAX 078-391-5532
    Available 24 hours a day including weekends and holidays.

 

Hospitalization/special accommodation for Covid-19 patients

1. If I have symptoms and am admitted to the hospital, how many days later can I be discharged?

You will be discharged if at least 10 days have passed since symptoms first appeared (which is counted as Day 0) and at least 72 hours have passed after symptoms improve. (*It is not calculated from your hospitalization date.)

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Or,

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2. If I have mild or no symptoms and must stay at a special accommodation facility for Covid-19 patients, how many days later can I be discharged?

If you have mild symptoms, your discharge timeline is the same as in Question 1.
If you have no symptoms, you can be discharged if at least 10 days have passed since your sample was taken for testing (which is counted as Day 0).

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3. How much do I have to pay if I am hospitalized?

  • If you are hospitalized as a Covid-19 patient, public funds will be used to cover your out-of-pocket costs for necessary medical treatment and hospital meals.
  • However, you will be responsible for the costs of towels and other daily necessities.
  • If you are a high-income earner (your municipal graded income tax is at least 564,000 yen), you will be responsible for up to 20,000 yen a month calculated on a per diem basis.

Note: Out-of-pocket costs for prehospitalization outpatient care

  • The out-of-pocket costs for PCR and antigen testing fees will be covered by public funds.
  • However, the fees for all other outpatient services before hospitalization are not covered by public funds.

4. How much do I have to pay if I need to stay at a special accommodation facility for Covid-19 patients?

All of the costs for special accommodation facilities for Covid-19 patients will be covered by public funds.

5. When I am discharged from the hospital/accommodation facility, can I go to work/school and go on with my life as normal?

  • When you are discharged, please go to work/school and go on with your life as normal.
  • However, please continue to monitor your health and check your temperature daily in the 4 weeks following your discharge.
  • If you develop symptoms again, please contact the public health center in the ward where you live.

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